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FAQ's

PLEASE NOTE: Normally Best quality orders are despatched within 28days, whilst seconds quality orders are despatched within 7 days.

During the next two weeks we have our annual factory shut down. This means orders will not be despatched during this time. We continue to accept orders, and will be despatching as soon as the production team get back to work.

We will not charge customers until despatch.
How do I find a stockist of Burleigh products? Please telephone 01782 577866 or email us and we can advise you if there is a stockist near you. webshop@burleigh.co.uk
How do I become a stockist of Burleigh products? Please telephone or email our Sales Department 01782 577866 and they will contact you with full details. Email sales@burleigh.co.uk

Are Burleigh products all made in England? Yes, we make, from clay to cup a 100% pure English product. Our entire process is carried out at our factory in Stoke-on-Trent.
Does Burleigh have a Factory shop? Yes we have a large Factory Shop with lots of excellent seconds andbargains - click here for more details.
Is there parking? Yes, we have a car park and there is ample unrestricted parking on Port Street.
Is there disabled access? Yes to the shop but not to toilets. Please ask security to open front gates to gain level access to shop. Disabled Toilets will be available when we open our tearoom.
What are seconds? Seconds are items with glaze or pattern flaws. They are not chipped or cracked, so can be used just the same as best quality ware. They will mostly have pattern defects deemed below our acceptable standard.
Can I buy seconds? Yes, most the products in our Factory shop are seconds and there is a section on a web site. Click here.
Can I pay by credit card? Yes, we accept all major cards: VISA, ACCESS, MASTERCARD, AMERICAN EXPRESS.
Do you ship to .... ? Yes, we ship all over the world.

What is transferware? It is a type of pottery that is decorated by tissue transfer printed from copper engravings (a process invented in 1750). This is a very skillfull craft as nowadays most potteries use the easier process of water slide transfer (similar to those that children put on model planes). Burleigh is the only company in the world producing tranfer printware.

Why is there some variation in transfer printed decoration? All decoration is applied by hand and therefore shows some variation. We believe this makes our product distinct and is an enhancement in this day and age of mass produced products.

What makes the colour in the patterns in transferware? All transferware colours are metal oxides that can withstand the high temperature of the glaze firing. Blues are generally made from Cobalt Oxide. All these are inert and non-toxic.

Why do some borders show a join in the pattern? The borders are printed from the engraving and come out as a continuous ribbon. Because they are applied to a variety of shapes by hand they do have a point where the pattern is interrupted where the ends meet.

Why do plates and dishes have slight marks underneath? These are where they have been supported with kiln furniture. Plates are supported in three spots with pins, this suspends them and prevents them sticking to each other.

What is the glaze? The glaze is literally like a thin glass jacket that covers the pottery.

Are Burleigh products dishwasher and microwave safe? Yes. As the decoration is under glaze it does not wear out. It is also safe to put it in a microwave.
Are Burleigh products oven proof? All Burleigh products are made from English earthenware, and are dishwasher proof and microwave safe. Our products are not oven or freezer proof.
How should I care for my Burleigh earthenware? Wash pieces with detergent and warm water or use a dishwasher. Avoid using bleach as this is corrosive and can damage the glaze. Avoid metal scourers.
What is earthenware? Earthenware is a general term for a type of clay body. It is distinct from bone china and porcelain.
What is ironstone? Ironstone is earthenware that is fired to a high temperature which makes is harder and more durable. Burleigh products are fired to 1160°C - 2120° F
What is in Burleigh's clay? Ball clay, china clay, flint and felspar. The flint gives the body extra strength and the felspar is a flux. (A flux causes a chemical reaction during the firing process which creates a higher temperature)
Are Burleigh products lead safe? Yes. They have passed the rigorous USA lead release tests (Prop 65). 

Do you do valuations on antique Burleigh pieces? Unfortunately we are not qualified to give valuations on antique Burleigh pieces.
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