Covid-19

Update - 20/07/2020

We are now pleased to communicate that our Factory Shop is
re-opening on the

22nd July

To ensure the safety of our staff and those visiting, we will be operating on shorter opening times. Please note that the temporary opening times will be 10am - 4pm from Wednesday through to Sunday.

The Factory Shop will be closed on Monday's & Tuesday's until further notice. Please also note that for now, it will be our lower floor available only.

 

Update - 9/07/2020

Life has changed for us all in the last few months, it has affected us all in different ways.  Our thoughts go out to all who have been affected, either directly or indirectly, during these unprecedented times.

Here at Burleigh we thoroughly appreciate the messages we’ve received from customers over the last few months.  From well wishes to wanting to know when we are opening our store again, it has brought us joy to know that you are thinking of our business and the love you share for our pottery.

As lockdown restrictions begin to lift and new measures are put in place to ensure the safety of those returning to work we wanted to update you on how things are going here at Burleigh.

Our number one priority is the safety and well-being of our customers, of our staff and the communities that we live and work in. Where possible our employees have been strongly encouraged to work from home rather than travelling to our factory and office space at Middleport.

In line with government guidance and to protect the health and safety of our staff we took the decision to temporarily cease production in our factory at the end of March which has meant that unfortunately we have not been able to replenish our stocks. 

Our products are lovingly handmade, and it takes time for us to craft them. As soon as we are able to do so, our Factory will be up and running again ready to serve you and we will be in touch as soon as this happens to give you an estimated delivery date and arrange payment, where appropriate. Please be aware that unless the item is currently stocked, this could take 8 weeks from the time our Factory reopens.

We really appreciate your patience and understand that your orders might have taken longer to arrive than expected. 

Currently we do have a small team in our warehouse to dispatch orders, where stock is available. They are working in line with government guidelines and are all socially distanced.

We are working to ensure that where clearance pieces are available, they are shipped as soon as possible, owing to the volume of orders we’ve received we haven’t been able to achieve our intention of dispatching within 7 days on every order and we are extremely thankful for your patience on waiting for your items.

Please also note that we do use external couriers and although we trust our couriers to help deliver our products safely, they have also put into place their own regulations and may be working with reduced staff during an extremely busy time. This could possibly lead to delays on your delivery outside of our control, however we will always endeavour to help you if any issues arise.

We know that thinking about returning products right now is something that you can well do without, so any Burleigh orders placed from 1st March 2020 will qualify for an extended returns period of 6 months with immediate effect.  Our standard returns policy rules still apply, but we hope this will make things a little easier. The 6 month returns period covers all Burleigh products brought from our website.

We understand that the above may not cover all the questions you possibly want to ask us, we apologise if there is anything we’ve missed you can always contact our Customer Services team on 01773 740740

We have an amazing team here at Burleigh that are especially grateful for the continued support that you have shown us as a business over the last few months. You have shown us that in difficult times there is compassion, patience and understanding which allow us to continue to grow as a brand that you love and trust and we cannot thank you enough for this.

We will update you again on any changes as soon as we can. In the meantime, be sure to stay in touch via our social channels. We would love to see lots of pictures of how you’re spending your time staying home…hopefully with lots of tea from that beautiful Burleigh teacup.
With love,

The Burleigh Team x

 


 

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