Delivery

Coronavirus (covid-19) Update

We continue to follow current guidelines and restrictions set by the UK government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers Learn more. 

Deliveries to Europe from December 18^th 2020

On the 31^st of January 2020 the UK left the EU. Following this, there was a transition period which will end on the 31^st of December.

Due to this our shipments to EU countries is changing with immediate affect

How does that affect me as a customer?

As of the 4th of January our deliveries to Europe have resumed (excluding Spain)

Please be aware that you will be responsible for paying any local tax or duty, which you will be notified of by the courier delivering your goods. If you are purchasing from the EU the cost of your goods will show as being reduced by 20%, as you will not be liable to pay UK VAT on this purchase. Please check this box to confirm your understanding and acceptance. 

Deliveries to Spain

Currently deliveries to Spain are paused, This is due to a current documentation issue around ceramics that our couriers are resolving.

Korean Deliveries

When shipping to Korea you will now be asked for a personal customs clearance code. This is a requirement made by The Korean Customs Service. 

• The PCCC comprises 12 digits starting with the alphabet letter P (e.g. P123123123123) and is issued by the KCS to those planning to ship personal goods into or out of Korea. It is tied to your identity and your home address
• Korean citizens can generate a PCCC almost instantaneously via the designated website (https://p.customs.go.kr) – NB this is in the Korean language only - by quoting details of his/her Accredited Certificate. Alternatively they can obtain a PCCC within one to two business days by sending an email or fax to the main Customs Office of the Administrative District listed on the designated website.
• Non-Koreans are permitted to quote their passport number in order to facilitate the clearance of their goods

Delivery 

Every piece of Burleigh ware is made by hand in our historic home at Middleport Pottery in the heart of the Staffordshire Potteries.

Due to this, your order may take up to four weeks for us to make, but good things are worth the wait.

Orders for our Clearance lines should reach you within 7 days*. However this cannot be guaranteed and with the current circumstances orders are currently taking a little longer

We ship all over the world (excluding Russia and Georgia) but international orders will take a little longer to arrive.

 *we cannot accept orders which are to be dispatched via  freight forwarder