Delivery
Delivery Update
Burleigh has seen an unprecedented rise in demand for our beautiful Burleighware. Being true to our heritage and craftsmanship, the nature of production process means that production cannot be rushed. We understand therefore that our level of service has not been what is expected, by neither you or us. This is why you will currently see reduced stock levels available online at burleigh.co.uk, as our dedicated master-craftspeople work hard to fulfill our existing orders. We apologise for the inconvenience that this may cause, but urge you to sign up for stock notifications, and we will update you just as soon as your desired pieces of Burleigh become available again. We thank you in anticipation of your ongoing patience and support.
Coronavirus (covid-19) Update
We continue to follow current guidelines and restrictions set by the UK government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers.
Deliveries to Europe from December 18th 2020
On the 31st of January 2020 the UK left the EU. Following this, there was a transition period which will end on the 31st of December.
Due to this our shipments to EU countries is changing with immediate affect
How does that affect me as a customer?
As of the 4th of January our deliveries to Europe have resumed (excluding Spain)
Please be aware that you will be responsible for paying any local tax or duty, which you will be notified of by the courier delivering your goods. If you are purchasing from the EU the cost of your goods will show as being reduced by 20%, as you will not be liable to pay UK VAT on this purchase.
Korean Deliveries
When shipping to Korea you will now be asked for a personal customs clearance code. This is a requirement made by The Korean Customs Service.
- The PCCC comprises 12 digits starting with the alphabet letter P (e.g. P123123123123) and is issued by the KCS to those planning to ship personal goods into or out of Korea. It is tied to your identity and your home address
- Korean citizens can generate a PCCC almost instantaneously via the designated website (https://p.customs.go.kr) – NB this is in the Korean language only - by quoting details of his/her Accredited Certificate. Alternatively they can obtain a PCCC within one to two business days by sending an email or fax to the main Customs Office of the Administrative District listed on the designated website.
- Non-Koreans are permitted to quote their passport number in order to facilitate the clearance of their goods
Delivery
Every piece of Burleigh ware is made by hand in our historic home at Middleport Pottery in the heart of the Staffordshire Potteries.
Due to this, your order may take up to four weeks for us to make, but good things are worth the wait.
Orders for our Clearance lines should reach you within 7 days*. However this cannot be guaranteed and with the current circumstances orders are currently taking a little longer
We ship all over the world (excluding Russia and Georgia) but international orders will take a little longer to arrive.
|
Order Value |
UK Mainland, Northern Ireland, Channel Island |
|
up to £49.99 |
£5 |
|
over £50 |
Free of charge |
*we cannot accept orders which are to be dispatched via freight forwarder
|
Order Value |
Europe |
|
up to £50 |
£17.00 |
|
£51 - £150 |
£25.00 |
|
£151 - £300 |
£45.00 |
|
£301 - £600 |
£55.00 |
|
over £600 |
£75.00 |
|
Order Value |
USA and Canada |
|
up to £50 |
£30.00 |
|
£51 - £150 |
£50.00 |
|
£151 - £300 |
£80.00 |
|
£301 - £600 |
£100.00 |
|
over £600 |
£120.00 |
|
Order Value |
The rest of the world |
|
up to £50 |
£40.00 |
|
£51 - £150 |
£80.00 |
|
£151 - £300 |
£120.00 |
|
£301 - £600 |
£160.00 |
|
over £600 |
£200.00 |