Order Queries

How long will my order take to arrive?

Burleighware takes time and skill to craft and with this in mind, delivery of best quality items can take up to 28 days depending on our current stock levels. Seconds and Discontinued quality ware will be delivered within 7 working days. All overseas orders may take a little longer. If you are unsure about how long your order will take, please give us a call on +44(0)1773 740740. Your card will not be charged until your order has been shipped.        

Do you ship overseas?

Burleighware is popular worldwide, and we ship to countries all over world. For more details, please contact our Customer Service team on +44(0)1773 740740 or email us at customer.services@burgessandleigh.co.uk.

How much is delivery?

Standard UK delivery is £5 and is free of charge for orders over £50. Charges for international delivery vary dependent on the order value and location – please see our Delivery Information for further details.

How can I return my order?

Please contact our Customer Service team on +44(0)1773 740740 or email consumer.services@burgessandleigh.co.uk who will be able to assist you with returns.



Can I pay by credit card? 

Yes, we accept all major cards: Visa, Access, Mastercard, American Express and more. We use the Sagepay system on our online shop, which guarantees protection and security.

Can I get a Tax refund on purchases made online destined for non-EU countries?

No, our online sales are exempt from the VAT refund scheme. For more information, visit the HM Revenue & Customs website. 


Wholesale Enquiries

How do I find a stockist of Burleigh?

Burleigh is the choice of some of world’s leading retailers including: Fortnum and Mason, Harrods, Liberty and Peter Jones. We also supply pottery to a number of premium independent shops, such as High Tea of Highgate in the South East and Casa Fina in Salisbury. For more information, visit our stockists page here, or telephone our customer service team on +44(0)1773 740740 or email us at customer.services@burgessandleigh.co.uk.

How do I become a Burleigh stockist? 

Please contact our trade customer service team on +44(0)1773 740740 or customer.services@burgessandleigh.co.uk, who will be able to put you in touch with the relevant account manager or agent.          


Product Queries

Where is Burleighware made?

Burleigh is crafted with great care and skill at Middleport Pottery in Stoke-on-Trent, England. Some of our accessories are made outside of the UK, however 90% of our products are proudly made in England.

Are Burleigh products dishwasher and microwave safe? 

Yes, the durable glaze will protect it from wear and is therefore safe for use in the dishwasher and microwave.

Are Burleigh products oven and freezer proof?

Burleighware is not oven or freezer proof.

How should I care for my Burleighware?

Our products are microwave and dishwasher safe. We recommend using low temperatures and liquid detergents when washing, or alternatively washing by hand and drying with a soft cloth. Burleighware is unsuitable for oven and freezer use.

What is transferware? 

Transferware is achieved by tissue transfer printing from hand engraved copper plates. Burleigh is the only pottery in the world to still use this highly skilled, 250-year-old process. We believe that it gives the best finish, and ensures the quality and individuality of every Burleigh piece.

Why is the pattern not always the same on my Burleigh Pottery?

Using the tissue transfer printing process which is done by hand, means that there will always be minor signs of variation. This is what makes Burleigh distinct, as it is hand decorated by our skilled artisans for you.

Why do some items show a join in the pattern?

Burleigh designs are printed from the engraving and come out in a long length of pattern on tissue paper. As each section of tissue is applied to the pot by hand, there is a point where the two ends meet. We try to make this as imperceptible as possible, but joins are impossible to eliminate entirely.

Why do plates and dishes have slight marks underneath? 

These marks are where they have been supported with kiln furniture. Plates and dishes are supported in three spots with pins - this suspends them and prevents them from sticking to each other.

What are seconds?

Burleighware is handmade and occasionally slight faults appear in the glaze and pattern. These do not pass our rigorous inspections, and are therefore deemed as seconds. Seconds are sold at a discount price and are available to buy online and in our Factory Shop at The Middleport Pottery.

What is the glaze?

The glaze is a specialist ingredient that is fused to our Burleighware, giving it a protective coat and beautiful finish.

What is earthenware?

Earthenware is a general term for a type of clay body. It is distinct from bone china and porcelain.

What is ironstone?

Ironstone is earthenware that is fired to a high temperature which makes is harder and more durable. Burleigh products are fired at 1160°C-2120°F.

What is in Burleigh's clay?

Our clay includes: ball clay, china clay, flint and felspar. The flint gives the body additional strength and the felspar is a flux, which causes a chemical reaction during the firing process altering the temperature.

Are Burleigh products lead safe? 

Yes, Burleighware has passed the USA lead release tests (Prop 65). 

How much is antique Burleighware worth?

Regrettably, we are not qualified to give valuations on antique pieces of Burleigh.


Visiting Us

Does Burleigh have a Factory shop? 

Yes, located on the lower floor of the former overseas warehouse at Middleport Pottery, our Factory Shop offers a wide range of seconds and discontinued lines. The Factory Shop is open 7 days a week, 9am-5pm Monday-Saturday and 10am-4pm on Sundays.

Is there parking? 

Yes, we have a car-park directly opposite the archway entrance to the factory which is for our visitors. The surrounding streets around Middleport Pottery are also free for parking if preferred. 

Is there disabled access? 

There is disabled access to our Factory Shop. Unfortunately, the toilets and factory tours do not currently have disabled access.

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